Our couriers FedEx deliver Monday to Friday between the hours of 9.00am to 6.00pm and delivery is normally within 3 working days from the day of receipt of order. Please note we are unable to guarantee or confirm delivery times. Once your order is placed you will receive an order acknowledgement and an a shipping confirmation when your order has shipped. For all items (apart from gift vouchers) the shipping confirmation with include a FedEx tracking number, so that you can track your package via the FedEx website.
FedEx will attempt delivery once if you are not in you will be carded to arrange a mutually convenient delivery Monday to Friday between the hours of 9.00am to 6.00pm.
Delivery is free to mainland UK to a single address for carriage weights below 25 Kg, weights above this will carry a surcharge. The Morpeth Larder cannot be liable for the failure of delivery or delivery performance of either wholly or in part due causes beyond their control. All packages are securely wrapped before delivery.
On receipt of delivery, please ensure that all goods are checked. However, if you do not have the possibility to check the goods upon arrival, please write “unchecked” next to your signature on the acknowledgement of goods. If the above is not carried out, The Morpeth Larder can take no responsibility for any goods found faulty, subsequently.
Important hampers must be unpacked upon receipt to ensure any fresh items are refridgerated, we are not responsible OR liable for failure to deliver or delays in delivery.
If an item is returned to us, because the item could not be delivered for any reason, the sender will be responsible for any re-delivery charges.
Please note we only ship to mainland UK.
We use FedEx, delivery is free to mainland UK addresses for all hampers, UK mainland delivery is 72hrs from when your order is dispatched.
All vouchers are sent via Royal Mail first class post.
It is the policy of The Morpeth Larder to ensure that all our goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold. To this end, we do not exchange food, beverage or any other item that has come into contact with the person. We are unable to accept cancellations or returns on hampers, food gifts or fine wine gifts due to the perishable nature of the products. This does not affect your statutory rights.
An order once placed is subject to a standard cancellation fee of 20% of the order amount will be charged to cover the administration and packaging costs occurred by The Morpeth Larder, an order may not be cancelled once dispatched.
The Morpeth Larder is the trading name for Corbridge Delicatessens Ltd.