It is the policy of The Morpeth Larder to ensure that all goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold. If you are unhappy with your unused purchase please and wish to return your purchase, please email email us at email@example.com or call on +44 (0)1670503302 with the order number quoted on the delivery note within 72 hours of receiving your goods.
When the goods have been received and we have checked the goods are in good condition and unopened, a refund for the goods and the standard delivery charge will be issued within 14 days. This means that you may be contacted for details as to how we can make repayment to you. Please note that returning the goods to us is your responsibility and we are not obliged to repay you for any costs that you have incurred in returning the products to us.
The Morpeth Larder, accept returns of all items except:
- Perishable goods and other items likely to expire rapidly, this includes all fresh food, some alcohol and beverages, and hampers and gift boxes containing such items
- Sealed items where the seal or cellophane has been broken
- Personalised or bespoke items. (ie bespoke hampers made to order)
Your statutory rights are not affected.
If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 14 days of taking delivery, Photographic proof of damage should be sent to firstname.lastname@example.org to unable us to claim via FedEx
You have the right to return a faulty item within 30 days along with proof of purchase.
The Morpeth Larder reserves the right to change the contents of it's hampers at any time, we will only substitute a product with a product of a similar nature and equivalent value. This maybe necessary at busy times due to supply chain issues. We will contact you if the changes materially change the nature of the gift.
Need to contact us?
If you have an issue with your delivery or an urgent query about your order, you can contact us on +44 (0)1670 503302 between 10am-5pm.
The Morpeth Larder is the trading name for Corbridge Delicatessens Ltd.